Intercom Pricing: Is the Platform Worth It?

Features like Ticketing System, Live Chat Software, Knowledge Base, Chatbot, and AI-Virtual Assistant. Intercom billing is based on the number of unique users who received an Outbound message or engaged with Outbound Custom Bots. With their limited budget and a user base that is still growing, they carefully consider the pricing options available to them. After thorough research, they find that Intercom’s Start pricing tier aligns perfectly with their needs. However, understanding the Intercom pricing structure and finding the right plan for your business can be a daunting task. Users have had much to say about Intercom, but the reviews are admittedly mixed.

On the other hand, when we look at the negative reviews of Intercom we see that a lot of people don’t like how unpredictable Intercom pricing can be. Official announcements for Intercom pricing rising have happened in the past. Drift – A sales-oriented platform suitable for companies that have a long sales process. Drift is one of the more expensive platforms and its pricing is very similar to Intercom pricing.

Intercom vs. Zendesk: Comparing features, integrations, and pricing

Custom features ensure each Intercom interaction is personal, relevant, and designed with the customer’s needs in mind. To create your account, Google will share your name, email address, and profile picture with Botpress.See Botpress’ privacy policy and terms of service. Get intel on who your visitors are, their navigation path, behavior on your site, and more to offer personalized conversations that resonate. Proactively engage with web visitors and customers, design complex flows, segment your customers and visitors and measure the key metrics within a live dashboard.

Aircall $30 / agent / month is another VOIP calling system that integrates with Intercom and it’s worth comparing their features with Toky if you’re shopping around. Talking about subscriptions, you have to pay for the subscription plan that you have chosen, of course. The started plan of $74/month is the minimum, so it can go with the small business. They started as a small business with a handful of customers but have now grown exponentially. When you enter the Intercom Pricing page, you will see the big phrase-” Support.

Intercom Alternative to Choose From

We’re also doing lots of other fun stuff to become a better business that also helps the planet in the process. Similarly, we found users also reported a similar train of thought with HubSpot, hence our post ‘12 affordable HubSpot alternatives you need to know’. For Intercom’s main packages consisting of Support, Engage or Convert, users must first schedule a demo where the Intercom team will then calculate the price of the package. Intercom’s Task Bot is designed to automate straightforward tasks like suggesting Help Center articles and asking visitors to rate conversations. The Task Bot acts primarily as a targeted message automator; its capabilities are simple and effective. To learn more about how we research and rate software tools, read about SoftwarePundit’s review methodology.

• So you’ll benefit from our almost two-decades experience in the email marketing space.
• Intercom also has well-functioning support which solves your issues fast.
• Keep in mind that you’ll need to use some of the other tools on our free and paid list to handle everything that Intercom does.
• Gist’s meeting scheduler tool allows you to hook up your Google Calendar and create a custom link to send to prospects, current customers and just about anyone else who wants a meeting.
• What Intercom does have is cool, but it’s not full-on marketing automation.

Zendesk Chat helps you provide support via websites, mobile apps, and messaging services. You can also incorporate the chat experience into the self-service support center, so that customers will only contact you if they don’t get their question answered elsewhere. Then it might help you to use a help desk software that includes not only live chat but also call center management. You’ll need to use a tool with marketing automation (like GoSquared) in conjunction, but it will still be more affordable than Intercom. However, if you’re looking for a robust, affordable, and uncomplicated alternative, Customerly might be the customer service solution for your business.

Offers Personalized Experiences

You will always have to remember that Intercom charges additional fees not only for agent seats but also for active contacts and the number of Fin’s Resolutions (the queries Fin resolves). This is what makes their pricing so complicated — you can’t predict your business growth and definitely shouldn’t be “punished” for it. If you compare Intercom and Drift, the situation won’t be any different. When you start your trial you’ll have access to all features on the Starter plan. Just select the Support Starter plan and any add-ons you need, then enter your credit card details to start your free 14 day trial. After your free trial ends, your subscription will begin automatically to prevent any interruption to your service.

One unique feature of Olark is its powerful chat commands and controls. You can use shortcuts to perform everyday actions, transferring chats, tagging conversations, or sending canned responses. You can also use commands to access advanced functions, such as blocking visitors, hiding your status, or setting your availability.

Who Isn’t Intercom For?

The thing with Desku is, you only have to pay what price is stated to you and no hidden charges. You can always explore the Desku platform by taking the 7-Days Free Trail. Desku is the first option when it comes to Intercom Alternatives as it has almost similar tools that Intercom gives with the burning pocket.

Read more about https://www.metadialog.com/ here.